H.R. 5992 Introduced Armed Forces and National Security

Stuck On Hold Act

To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.

  1. Introduced
  2. Committee
  3. Passed House
  4. Passed Senate
  5. To President
  6. Became law
Sponsor Rep. Calvert, Ken [R-CA-41] Introduced November 10, 2025 Cosponsors 8 (5 R, 3 D) Latest action November 17, 2025

Summary

Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

Summary by the Congressional Research Service, Library of Congress.

Congress.gov

Actions

  1. Nov 17, 2025 Referred to the Subcommittee on Economic Opportunity.
  2. Nov 10, 2025 Referred to the House Committee on Veterans' Affairs.
  3. Nov 10, 2025 Introduced in House

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